Crisis Line

Are you having a bad day? Worried about a loved one? Stressed or anxious? Having thoughts of suicide? Feeling isolated? Our crisis line responders are here for you 24/7 if you need someone to talk to. All of our support is confidential and non-judgmental. You are not alone. 24/7 phone support is available at 1-888-353-2273.

About the Crisis Line

The Vernon site of the Interior Crisis Line has provided free crisis support to our community and the BC interior since 1975. We offer 24/7 telephone support and chat support Thursday – Sunday from 5 pm-9 pm. You don’t need to be in crisis to reach out. You are not alone.

Alyssa Christmas, Program Manager – [email protected]

Emily Hollenbach, Program Coordinator- [email protected]

Jessica Both, Training Coordinator – [email protected]

Poema Kazazi, Crisis Line Supervisor – [email protected]

Tyler Thomas, Crisis Line Admin – [email protected]

Online Chat Support 

Picking up the phone can be challenging and uncomfortable and we get that. We encourage you to use our online Crisis Chat. Crisis Chat is available from 5pm – 9pm Thursday through Sunday.

You can access Crisis Chat here.


How does Crisis Chat work?

Crisis Chat serves anyone located in the Interior of British Columbia, in any type of crisis, providing access to free emotional support and referrals when appropriate via a confidential chat service. View our terms and conditions here.

Steps to Get Help

  1. Click on our green “Online” image located above (purple when offline) during our hours of operation to launch a chat.
  2. A trained volunteer Crisis Responder will receive the chat and respond through our secure, confidential online platform.
  3. The volunteer Crisis Responder will offer empowering emotional support to help you through the crisis.

Crisis Chat is available from 5pm – 9pm Thursday through Sunday.

You can access Crisis Chat here.

How does it work?

  • Before speaking to a Crisis Responder you will be invited to share some basic information (you can chose to chat anonymously).
  • Depending on the volume of incoming interactions you may experience a wait to be connected with a Crisis Responder.
  • The Crisis Responder is a trained volunteer not a counsellor, thus we are not able to provide advice.
  • Crisis Responders only have one conversation at a time, so it is important to respond in a timely manner or your conversation may be ended.
  • When you are connected with a Crisis Responder they will introduce themselves and invite you to share your story.
  • The Crisis Responder will help you sort through your feelings by asking questions, empathizing, and actively listening.
  • When the conversation is over, you’ll receive an optional survey about your experience. This helps us help you and others like you!


All calls are confidential and private unless there is a risk of harm to yourself or someone else. Also, we have a legal duty to report any actual or suspected child abuse or neglect.

Becoming a Crisis Line Volunteer

Crisis Line Volunteering

Volunteering on the crisis line is a rewarding experience. We offer an opportunity to learn new and useful skills as well as an opportunity to be involved in a “front line” helping environment. Many people find our program very useful for developing marketable skills and for exploring education options. The demand on our service is growing substantially and working on our crisis lines is a way to make a real difference in the community.

“I originally joined the Crisis Line because members of my family had struggled with mental health and thoughts of suicide and I wanted to make sure that there would be somewhere people like them could turn to in times of need. I thought it was a good way to give back to my community, but I didn’t expect how much I would personally gain from it. In addition to training on mental health issues and a sense of fulfillment from supporting others, I feel I have become a much better listener in my personal and professional lives, I have gained skills in motivational interviewing, I feel more calm in stressful situations, and I feel so much more grateful for all of the wonderful people I am lucky to have in my life. I have rarely worked with a more supportive and dedicated team of staff and volunteers. It is a privilege to be trusted to support callers in their darkest moments, and one I am grateful to have”. –Current volunteer (2020)

Due to Covid-19 all training will be done virtually.

The next training sessions will be held:

Cohort B

  • November 2021 (All dates must be attended)
  • Saturday November 6th 8:30 am – 3:30 pm
  • Sunday November 7th 8:30 am – 3:30 pm
  • Saturday November 20th 8:30 am – 3:30 pm
  • Sunday November 21st 8:30 am – 3:30 pm
  • Saturday December 4th 8:30 am – 3:30 pm
  • Tuesday December 7th 4:00 pm – 8:00 pm
  • Saturday December 11th 8:30 pm – 3:30 pm


Cohort C

  • January 2022 (All dates must be attended)
  • Tuesday January 25th 4:30 pm – 8:30 pm
  • Thursday January 27th 4:30 pm – 8:30 pm
  • Saturday January 29th 8:30 am – 3:30 pm
  • Tuesday February 1st 4:30 pm – 8:30 pm
  • Thursday February 3rd 4:30 pm – 8:30 pm
  • Saturday February 5th 8:30 am – 3:30 pm
  • Tuesday February 8th 4:30 pm – 8:30 pm
  • Thursday February 10th 4:30 pm – 8:30 pm
  • Thursday February 17th 4:30 pm – 8:30 pm
  • Thursday February 24th 4:30 pm – 8:30 pm

*There are additional training requirements including self-led and peer-study that will be scheduled individually*

The fee for training is $95.00. This fee contributes to the cost of printed materials and other costs associated with conducting a 40+ hour training program.

The training fee is never a barrier to volunteering, please let us know if this is a concern for you.

You can apply to volunteer by filling it out the Crisis Line Volunteer application form. A crisis line program staff person will contact you within three business days.

Crisis Line Volunteer Application

For information on volunteering visit click here. Or, call the office for more information.

Step 1 of 2 - *Please note: You must be 19 years of age to answer calls on the crisis line.

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