Job Title: Crisis Line Responder (Canada Summer Jobs)
Facility: Canadian Mental Health Association
Reports To: Manager of Crisis Intervention and Prevention
Wage: $20.35/hr
Status: 35 hrs/week. Duration TBD (Typically 8 weeks)
Important: Our application for a summer student position with the Canada Summer Jobs Program is still pending. This position will only be offered to the successful candidate if the funding is approved. If approved, this program is funded jointly by Service Canada and the Canadian Mental Health Association.
ORGANIZATION OVERVIEW
The Canadian Mental Health Association (CMHA) Vernon & District Branch, which is part of a provincial and national organization, is a non-profit organization focused on promoting mental wellness in the community of Vernon and surrounding areas in the North Okanagan. We believe in empowering individuals, groups, and communities in self-determination to enhance their mental health. CMHA facilitates access to the resources people require to improve mental health and community integration, build resilience, and support recovery from mental illness through building capacity, influencing public policy, providing services and support, and developing resources. We are committed to providing an environment free from prejudice, discrimination, and harassment. We strive to reflect the entire community in our volunteers and staff and promote equal access to our services.
JOB SUMMARY
The Crisis Line Responder Summer Student provides emotional support, risk assessment, and safety planning to individuals experiencing distress, crisis, or thoughts of suicide. Working within an evidence informed, trauma-aware, and person-centered framework, the responder offers de-escalation, active listening, and collaborative safe planning. The summer student performs other duties as required to support crisis line operations and service delivery.
DUTIES AND RESPONSIBLITIES
- Provides emotional support and crisis intervention via phone and These include:
- Complete risk assessment, safety planning and de-escalation with service users
- Able to work collaboratively and compassionately with those reaching out for support
- Schedule and complete follow up calls and 3rd party outreach calls as needed
- Use the least invasive steps necessary to establish This may involve contacting emergency services with or without consent when no other avenue to ensure safety is possible
- Maintain accurate and detailed reports
- Complete legally required reporting
- Familiar with local and national resources and providing to service users as needed
- Maintain strict confidentiality and uphold ethical and legal standards of 9-8-8 Suicide Crisis Helpline
- Attend responder/staff meetings/training sessions as required
- Participate in regular quality assurance assessment of skills
- Participate in mentoring new responders as needed
- Performs other related duties as assigned
- Demonstrated commitment to fostering an equitable, diverse, and inclusive team environment
- Attend training sessions that promote equity, diversity, and inclusion
QUALIFICATIONS:
Education, Training & Experience
- Must be between 19 and 30 years of age
- Pursuing or completed post-secondary education in the Social Services field.
- Knowledge of mental illness and an interest in the mental health field
- Must have the mental and physical abilities to perform required duties
- 200+ hours of experience as a crisis line responder an asset
Skills & Abilities
- Excellent computer/typing skills
- Have a high-speed internet connection and a quiet/confidential workspace
- Be empathetic, flexible, and adaptable to varying situations
- Excellent communication skills spoken and written with the ability to engage any individual regardless of background
- Ability to organize and prioritize
- Ability to establish and maintain rapport with individuals
- Excellent interpersonal skills and can positively interact with others
- Ability to analyze and resolve problems
- Conflict resolution and crisis intervention skills
- Must be able to protect the confidentiality of help seekers while on shift and will not use or disclose any information about any help seeker in compliance with 9-8-8 Suicide Crisis Helpline
- Demonstrated ability to foster an equitable and inclusive environment
CMHA Vernon is committed to building an inclusive workplace and community and seeks candidates who share our commitment to equity, diversity, and inclusion.
Please send your resume to [email protected]
[JB1]is this wage accurate?